Payroll Specialist II

Payroll Specialist 2 – Compass Group

Position Title: Payroll Operations Specialist
Location: 2300 Yorkmont Road, Charlotte, North Carolina 28217, United States
Contract Duration: Through the end of the year, with potential extension through W-2 season
Pay Rate: $20-23/hour
Start Date: ASAP
Schedule: Monday – Friday, 9 AM – 6 PM
Dress Code: Business casual
Work Environment: Initially 5 days on-site, with the possibility of hybrid work based on performance

Day-to-Day Responsibilities:

• Create work orders, utilizing the most appropriate CTI while accurately and thoroughly capturing structured data for each issue in order to provide audit trails and statistical analysis.
• Ability to identify inefficiencies to the existing processes within Operations and document current processes.
• Ability to understand questions/issues presented by the field managers in order to take full ownership of the resolution.
• Provide support to answer incoming calls during high call volume times, according to established procedures and performance standards.
• Make recommendations of process changes; provide documentation and testing to implement process changes and provide training for the team.
• Provide knowledgeable support for all payroll applications (including SAP, MyCPM, MySTAFF, MyRequests and other applications) and based on interactions within those applications, make recommendations for future improvements/enhancements.
• Process and respond to emails according to standard procedures.
• Process off-cycle checks according to standard procedures.
• Complete necessary corrections listed on internal data audits.
• Provide customer service leadership on projects involving multiple teams within the department.
• Recognize issues or trending work orders; raise questions about the impact to others and or other applications while providing some troubleshooting and resolutions suggestions.

Must-Have Qualifications:

• Previous work order experience.
• Proficiency in Microsoft Teams, Excel, and Outlook.
• Strong reading and writing skills.

Nice-to-Have Qualifications:

• Experience with case management systems.
• Payroll processing knowledge (including W-2 experience).
• Finance experience.
• Short-term disability experience.

Preferred Qualifications:

• Bachelor’s degree.
• 2 years of customer service call center experience.
• Compass Payroll Ops Customer Service Payroll Specialist II or similar experience.
• SAP experience.

Interview Process:

• 1 round interview: Preferably on-site with the Lead and Kierston.

Additional Information:

• The role requires a strong desire to learn and the ability to seek new opportunities actively.
• Candidates should demonstrate a solid work ethic and the ability to stay productive even during idle times.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.