Sr. Digital Product Analyst

Job Description:

Must Have

• Contact Center technology Experience
• Salesforce Reporting Experience

Experience

• Bachelor’s degree in business, finance, management or technology related field
• 8-10+ years of business/systems analysis, product management or software engineering experience delivering customer or associate focused digital solutions of high value
• Background in user experience (UX) techniques & methods a plus (e.g. Customer Journey mapping, empathy mapping & affinity mapping).
• Strong acquisition, refinement, and prioritization of requirements (e.g user stories)
• High level business logic design or interpretation
• Validation of outcomes by way of quantitative and qualitative measures that align with product area goals
• User Acceptance testing experience
• Go to market strategy & execution experience.
• Experience in iterative SDLC and changing requirements.
• Superb communication & story telling skills, conveying the vision and impact of digital solutions through using data and visualization
• Familiar with APIs and an affinity for technology and a continuous learning approach regarding industry innovations
• Project Management skills including stakeholder management, dependency management and milestone tracking.
• Contact Center or CRM vendor application experience desirable (e.g. Salesforce / Genesys)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.