IT Support Engineer I

IT Support Engineer I

A Support Engineer 1 (T1) must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude as well as the ability to deal effectively with people in a wide variety of situations.

We are currently looking for customer service focused engineers to provide remote and onsite support. There is a heavy dependence on cloud-based technologies with very little onsite technology.

Responsibilities:

• Work with our Director of IT, IT Service Desk Manager, IT Implementation team, IT Infrastructure team, and IT Relationship Management team.
• Install, configure, and support local desktop applications in a Windows based environment.
• Work closely with senior leadership on opportunities where technical expertise is required during the client sales and business development process.

Qualifications:

• Bachelor’s degree in a technology or business discipline or equivalent experience.
• 3+ years of experience working in Managed Services or IT Services Help Desk environments with documented roles of increasing responsibility.
• In-depth knowledge of Microsoft operating systems (high-level understanding and working knowledge of Windows Server 2022, 2019, 2016, 2012 R2 and Windows 7, 8.1, 10 and 11 is required).
• Knowledge and experience with implementing and supporting Office 365.
• Demonstrated ability to identify and provide potential solutions for internal or client related technology issues.
• Experience with Scripting – Batch files and PowerShell.
• Proven internal & client communication excellence. Ensuring time is entered accurately with in-depth details, properly setting expectations internally and with clients, and meeting deadlines and maintaining communications.

Skills:

• Basic networking skills and infrastructure skills – e.g. configuration and support, firewall configuration and rule creation, troubleshooting of network route and connectivity issues, wireless access point setup.
• QuickBooks experience.
• Bloomberg experience.
• Software Deployment experience.
• Cloud VOIP experience.
• In-depth knowledge of supporting Excel and add-ins a plus.
• Self-motivated, self-starter, and challenge-seeker.
• Microsoft Active Directory: Create AD users, groups and group policies with minimal guidance, ability to add workstations to domains and to manage file server shares and permissions, proficient with troubleshooting Users, Groups, GPOs proficiency.
• Microsoft Azure Active Directory: Azure AD Connect, Conditional Access Policy creation, deployment and management proficiency.
• Microsoft 365: Creation and management of users and groups, Microsoft Endpoint/ Intune, Microsoft Cloud Solutions Provider Console (CSP) proficiency.
• Amazon Web Services (AWS): AWS Workspaces, Security Groups, Lightsail proficiency.
• ConnectWise Manage: ConnectWise UserCentric proficiency.
• Cisco Products: Cisco Meraki, Cisco Umbrella proficiency.
• Ubiquiti UniFi Products: UniFi Management Console proficiency.

As with all IT support positions, after-hours or weekend system maintenance will be required from time to time. With the wide range of work, the ability to prioritize and handle issues along with projects will be needed.

This is an excellent opportunity for someone ready to gain invaluable experience on some of the most important cloud technologies in this space including AWS, Microsoft Azure, Office 365, Teams, Cisco Meraki, and Ubiquiti UniFi.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.