Jr IT Support Specialist – McLean

About Dexian

• Dexian is a global staffing, IT consulting & managed services firm that has thrived for 25 years! With more than 42 offices worldwide. Within these offices, Dexian employs industry problem solvers who have the expertise to understand industry staffing issues but also possess the knowledge to locate inefficiencies, design and implement game-changing automation, and other IT service offerings. Whether it is bridging or replacing legacy systems, moving an enterprise to the cloud, creating automated technology to streamline compliance or turning raw data into actionable information, Dexian is dedicated to enabling its clients to work smarter and more efficiently even in the smallest, most mundane of business tasks.
• Incorporated in 1994, Dexian continually builds on the strategic vision of its Founder, Mahfuz Ahmed. His disciplined approach is firmly planted in the strategic study of data-driven analytics and business planning.
• Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Title: Junior IT Support Technician
Department: IT
Reports To: IT Support Lead/Manager
Direct Reports: N/A
FLSA Classification: Non-Exempt

SUMMARY:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

PRIMARY RESPONSIBILITIES:

• Provide telephone and on-site and remote support and problem resolution for internals as well as some consultants
• Create, assign and track all incoming tickets in ticketing system (ServiceNow)
• Provide tier I remote support for user management and PC hardware and software support
• Superior Customer Service and communication skills
• Ability to quickly learn, adapt and understand new technologies
• Need knowledge of building and maintaining images for multiple machines
• Highly dependable, good time management skills and self-motivated
• Demonstrated problem solving and analytical capability
• Proactively find and resolve small issues before they become major events
• Monitor and respond quickly and effectively to requests received through the IT ServiceDesk
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, and any additional specialized equipment
• Maintain inventory of all equipment, software and software licenses
• Ship & receive new hire and termed employee equipment as needed
• Report issues to the Service Desk for escalation
• Perform timely workstation hardware and software upgrades as required

QUALIFICATIONS:

The ideal candidate should have:

• 1 to 2 years of relevant technical experience
• High School Diploma or equivalent
• Experience with Microsoft Office (Work, Excel-Pivot tables and charts, Access, Project, and PowerPoint)
• Experience with Active Directory, Microsoft Exchange and Google Admin
• Experience with Windows and Mac, laptop/desktop support
• Experience with procuring hardware and software from vendors including Dell, Microsoft, Apple, Amazon etc.
• Must be self-sufficient at times and always a team player
• Willing to take calls and work after hours
• Proven ability to operate in high pressure situations and successfully handle multiple priorities
• Service Desk Software experience  i.e. Service-now, or similar
• Interfaces with outside clients and vendors
• Adheres to defined Service Desk procedures and standards
• Adhere to all company security and compliance standards
• This role will be onsite in our Redmond, WA Office
• Travel to other remote offices may be required (up to 5%)

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.