Field Support Technician (12/19)

Job Title:?Field Support Technician
Job Location:?Miami Region (on-site at multiple locations)
Job Duration:?Contract through June + extension
Job Duties:

• Configure and install software for IT user desktops and laptops.
• Installation and support for mobile devices, including laptops, Chromebooks, etc.
• Installation and support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.
• Network cabling installations and terminations.
• Perform Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs).
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware.
• Maintain desktop software and hardware.
• Hardware and software troubleshooting (for both Department staff and inmate PCs).
• Support mobile workforce.
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
• Troubleshoot problems using scripts and checklists as guides.
• Escalate to Tier 3 support when necessary.
• Document problems and resolutions.
• Perform end-user training, when applicable.
• Provide quality customer service.
• Participate in the testing and evaluation of new desktop packages.
• Implement prototypes.
• Provide support for printers and peripherals. and
• Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories.

Required Experience:?

• A high school diploma, its equivalent, or two (2) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
• The Department requires the following experience, skills, and/or knowledge for this position:
• Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.
• Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer.
• Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment. and
• Possess a valid Driver’s License.

Preferred Experience:

• Experience solving computer problems over the phone, including troubleshooting PC and peripheral- related problems.
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) protocols.
• Experience with installing and troubleshooting 3270 emulation software.
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals.
• Experience using imaging software for deploying desktop PCs.
• Experience providing Voice Over Internet Protocol (VoIP) phone support.
• Experience providing Virtual Private Network (VPN) client support.
• Experience working for a criminal justice agency.
• Knowledge of IT standards in a criminal justice environment.
• Experience supporting end users in a criminal justice environment. and
• Ability to work independently and communicate effectively.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.