Field Tech Support / Field Technician

Field Tech Support / Field Technician
Columbus, OH
3 Months CTH
$27 – $29/HR
Remote with some travel if needed onsite!

The position is listed as on-site since we do require on-site visits from time to time, but we encourage techs to complete as much remotely as possible.
Can reimburse mileage when traveling between offices.

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
Configures workstations for new users and upgrades existing equipment and software.
Sets up and maintains network and telecommunication systems.
Troubleshoots LAN, server and connectivity issues.
Utilizes ticketing system, when necessary.
Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed.
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
Years Exp: 2 – 5.

Experience:
Relies on some experience to plan and accomplish tasks.

Leadership/Contributions:
May lead junior resources.

Technical Must Haves:
Can be a junior resource if they have tech knowledge
Service Now

Day 2 Day:
Taking tickets in Service Now
Escalating when needed
Network connectivity
Hardware replacements
Network changes
Cloud based products
Different types of hardware

Extras:
Personality is a big must have for this team- personable, willing to learn.

Interview Process:2 rounds: Virtual teams interview:
Looking to have someone start by 11/4 if possible.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.