Service Coordinator

Job Title: Service Coordinator

Location: Hauppauge NY

Duration: 6 months

Job description:

• High School or equivalent 3 years’ experience in customer service/dispatching.
• Proficient with computers, Windows applications (Oracle experience a plus).
• The qualified candidate will be an integral part in the continued success and growth of the Service Department.
• This position requires a high energy level with a focus toward customers and a strong desire to succeed.
• Good organizational skills, attention to detail and excellent communication skills are required.
• Scheduling general service calls, preparing, and invoicing service calls.
• Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections

Duties:

• Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
• Communicate with our Service Resource Center for all service calls.
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads & priorities.
• Regular contact of customer to communicate status changes.
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily.
• Completed service calls to be invoiced within 48 hours.
• Always maintain confidentiality of customer and employer information.
• Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.