Systems Engineer (Voice)
Job description
System Engineer
Job Description:
- Knowledge of ITIL practices
- Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
- Experience leading technology environment stability and availability.
- Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
- Experience with Agile software development methodologies, delivery projects, and implementation.
- Knowledge of basic networking (ping, traceroute, DNS)
- Experience with search and analytics engines (Splunk, ELK…)
- EKS – experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
- Experience with Linux/UNIX and Windows operating systems
- Experience with workflow design, data analysis, and requirements identification/specification
- Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
- Experience with CI/CD pipelines and associated technologies
- Experience with Powershell and Python scripting
- Experience with programming languages including Java.
- Production support experience with financial systems
- Demonstrated creative and abstract thinking
- Strong communication (written and verbal) and interpersonal skills
- Positive relationship management and facilitation skills
- Strong analytical and/or project management skills required
- Ability to provide 24×7 support for the production environments
- Provide support coverage for 1:30pm EST – 9:30pm EST
- Strong problem solving and troubleshooting skills
- Understanding of financial services industry a plus
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
