Technical Support Engineer – Service Management
Job description
This is Rashmi from Dexian, Senior Technical Recruiter with a knack for connecting exceptional talent with incredible opportunities. I’m Hiring for Technical Support Engineer – Service Management If interested reach out to me at (703) 420-3980 or share me your Updated resume at
Looking forward to hearing from you!
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at (703) 420-3980
If you are interested in this position, please revert me back with your resume.
This position requires a hybrid schedule to sit onsite 2-3 days of the week.
Position Details:
Job description:
Job Title: Technical Support Engineer – Service Management
Location: Orlando, FL
Duration: 12 months
Position Overview:
We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.
From the JD, what are the top “must have non-negotiable” skill sets that need to be present on a resume in order to be successful for this role?
* Deep understanding of Java, JavaScript
* Experience with relational databases such as MySQL
* This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
