Service Delivery Coordinator – Temporary

Dexian has an immediate opportunity available for a Service Delivery Coordinator to assign, monitor and track service requests for our premier aerospace customer.

The Service Delivery Coordinator will:

• Assign, monitor and track service requests to ensure Service Level Agreements (SLA’s) are met or exceeded
• Coordinate administrative support operations to ensure a high level of customer satisfaction
• Be the focal point for issues associated with SLA activity and delivery of back-office functions
• Work with both technical engineering teams as well as management and business professionals

DUTIES AND RESPONSIBILITIES

• Review, Update and Audit “tickets” for data accuracy.
• Create and maintain large sets of data utilizing database systems, online applications, Excel, etc.
• Create service requests in ticketing system for installation, conversions, upgrades, special projects.
• Coordinate moves using a calendaring system.
• Support HR on/off-boarding activities related to equipment purchasing.
• Coordinate and follow up on HR related activities.
• Ability to work in a professional environment and have excellent customer service skills.
• Ability to maintain effective working relationships with supervisor and coworkers.
• Supporting overall direction, implementation, execution control and completion of projects across the program, ensuring consistency to all company standards.
• Support reporting requirements for the program and special projects.
• Must be able to multi-task and work under pressure of deadlines.
• Perform other duties as deemed necessary by management to support our customer.

JOB SPECIFIC REQUIREMENTS AND SKILLS:

• 3+ years of experience in an Enterprise level IT environment.
• Experience using MS Office; Excel, Word, MS Project, VISIO.
• Be a self-starter and who can think like an owner and can learn and understand client needs and requirements.
• Possess the proven ability to perform all responsibilities under their specific task.
• Outstanding communication skills, enthusiasm, and ability to handle multiple tasks requirements.
• Ability to work in a high intensity, stressful environment.
• Ability to work alone or as a member of a team to meet SLA’s set forth.
• Ability to sit for long periods of time working on a computer and multiple applications simultaneously.

This position requires an active Department of Defense security clearance at the SECRET level at time of hire or ability to obtain a security clearance.
U.S. citizens ONLY are eligible for a security clearance and this position.

EDUCATION:

• Associate’s degree in business administration or other related course of study required. Continuing education is encouraged.

COMPENSATION:

• Dexian reasonably expects to offer $22.60 – $26.58/hour for this position based on experience plus benefits to include generous time off, health, dental and vision insurance, etc.

LOCATION:

• This is a remote position requiring core hours of 9am – 4pm EST or PT.

OTHER:

• This is a temporary position starting immediately and ending 30 June 2025

QUALIFICATIONS:

• Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints
• Valid driver’s license/Real-ID with clean driver’s history
• Demonstrated problem solving skills with ability to research, resolve and complete tasks within pre-determined deadlines and schedules
• Able to process work quickly and accurately despite interruptions, changing timelines and priorities, on a regular basis

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.