Payroll Specialist

Job Title: Payroll Specialist

Position Overview:

We are seeking a detail-oriented and customer-focused Payroll Specialist I to join the Payroll Customer Service team. This role is responsible for handling payroll-related inquiries, processing transactions, and providing high-quality support to ensure payroll operations run smoothly. The ideal candidate will possess excellent problem-solving skills, a strong understanding of payroll systems, and the ability to work efficiently in a fast-paced, service-oriented environment.

Key Responsibilities:

• Create and manage work orders using the most appropriate Call Tracking Interface (CTI) while ensuring accurate and comprehensive data capture for audit trails and statistical analysis.
• Document and maintain records of payroll inquiries, resolutions, and process changes for internal reference and compliance.
• Identify inefficiencies within existing payroll operations and proactively recommend enhancements.
• Assist in documenting and refining processes to improve workflow efficiency and accuracy.
• Serve as the first point of contact for field managers, taking full ownership of payroll-related inquiries and issues to ensure timely resolution.
• Support incoming payroll-related calls during peak call volume, adhering to established procedures and performance standards.
• Provide knowledgeable assistance for all payroll applications, including SAP, MyCPM, MySTAFF, MyRequests, and other related platforms.
• Process off-cycle checks in accordance with standard payroll procedures.
• Review and address necessary corrections identified in internal data audits.
• Ensure payroll transactions comply with company policies and regulatory guidelines.

Education & Experience:

• Bachelor’s degree preferred.
• Minimum of two years of customer service experience in a call center or relevant payroll operations experience.
• Previous experience in a fast-paced, complex, and deadline-driven service environment.

Technical Skills:

• Payroll processing knowledge preferred.
• Experience with SAP Payroll Systems is highly desirable.
• Proficiency in payroll-related applications such as MyCPM, MySTAFF, and MyRequests is a plus.

Core Competencies:

• Strong analytical and problem-solving skills.
• Effective oral and written communication abilities.
• Ability to understand, troubleshoot, and suggest resolutions for payroll issues.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High level of attention to detail and accuracy.

Join our team and contribute to the seamless execution of payroll operations while delivering exceptional service to our employees!

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.