Business Process Consultant (ServiceNow)

Remote, Fulltime (U.S)

Job Summary:
Working under the general supervision of the ServiceNow Practice Lead, the ServiceNow System Analyst plays a key role in developing and maintaining business-focused solutions that drive value, quality, and efficiency for stakeholders. The responsibilities include guiding business decisions to adopt ServiceNow best practices, conducting system analysis, and ensuring systems are designed to meet requirements efficiently and effectively. The ServiceNow System Analyst collaborates closely with subject matter experts, IT developers, system administrators, and project managers to create technical specifications, develop implementation plans and support testing to best leverage ServiceNow’s capabilities.
Job Duties:

• Recent Experience working with CSM AND SPM/PPM
• Design business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.
• Partner with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop implementation plans.
• Lead or participate in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve processes.
• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
• Ability to provide technical guidance across stakeholders while working closely with delivery teams.
• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
• Minimum 3 years experience in process definition, developing system requirements, documentation, and project artifacts.
• Excellent problem-solving skills and ability to analyze complex business requirements.

Job Qualifications

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.
• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.
• Ability to provide technical guidance across stakeholders while working closely with delivery teams.
• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.
• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.
• Excellent problem-solving skills and ability to analyze complex business requirements.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.