Patient Access Representative

Job Title: Patient Access Representative
Duration: 6 Months contract

Location: Miami Florida 33126 United States

Pay Rate: $15.00 – $17/hr hourly on W2

looking for a Call Center Agent, this person will be answering incoming Patient calls and helping to point them to the right dept and resolving their issues. Onsite 5 days a week, contract to hire. Must be fluent in Spanish and English!

• Schedule: Monday to Friday, 8:00 AM – 5:00 PM
• Fully bilingual in English and Spanish
• Proficient with computers and related systems
• Excellent customer service and communication skills

Our agents handle between 70 to 120 calls daily, primarily from patients seeking medical appointments or specialist referrals. Many of these individuals are not feeling well, so empathy and professionalism are essential. We place a high value on candidates with strong de-escalation skills who can remain calm and composed under pressure.

JOB DESCRIPTION:

The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.
Duties and Responsibilities

1. Answer telephone calls in a timely and politely manner, preferably within three rings.
2. Make follow up calls regarding PCP appointments.
3. Ensure that reminder calls are made.
4. Assist with new PCP appointments if needed.
5. Call patients regarding missed appointments in order to improve services and customer experience.
6. Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
7. Make welcome call to inquire about the level of satisfaction with ‘s services and current health plan.
8. Assist in anything patients require – from checking enrollment status to making PCP appointments.
9. Help clear any lack of information or follow up by the Broker.
10. Ensure that a tour of the center was given at the time of enrollment.
11. Produce Daily Reports regarding the progress of the call sessions.
12. Check of status of PCP appointment.

Qualifications
Education/Experience:

1. Must have High school diploma or equivalent.
2. Prior experience in customer service and/or clinical setting.
3. MS Office programs experience.

Skills:

1. Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
2. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
3. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
4. Ability to work with individuals within and outside the organization, in professional and courteous manner.
5. Must develop constructive and cooperative working relationships with others.
6. Understand written sentences and paragraphs in work related documents.
7. Strong ability to use independent judgment and initiative.
8. Organized and able to manage competing priorities.

1. Resourcefulness in problem solving.
2. Actively look for ways to help people.
3. Strong written and verbal communications skills.
4. Knowledge of medical terminology.
5. Must be extremely detail oriented.
6. Strong organizational and interpersonal skills.
7. Knowledge of EHR preferred.
8. Bilingual skills preferred (English/Spanish or English/Creole).

1. Must develop constructive and cooperative working relationships with others.

Nature of Work

1. Job duties are routine in nature, but situations may very occasionally; policy and procedure provide direction for solving non-routine situations.
2. Job duties involve routine interaction with others. Contacts are generally non-confrontational.
3. May be required to perform the duties of other employees, including supervisors/managers, in their absence.
4. May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.