Application Analyst IV

Provide day-to-day production support for applications, infrastructure, and end user client tools (ex. Datalink, ProcessBook, and PI Vision).

• Provide performance optimization and system health monitoring in support of compliance with overall health and availability targets for production systems.
• Provide installation, configuration, and monitoring support for the PI system servers, the application operating systems, interfaces, and client tools on end user workstations.
• Create, monitor, and provide maintenance for PI system tags.
• Provide monitoring and maintenance support for system security, deployment of patches, file backups, system restoration, and password management.
• Perform root cause analysis along with recommending and implementing preventive techniques as required.
• Develop and maintain effective application technical support documentation including procedures.
• Support the evaluation of operating system upgrades and changes to support tools, including support testing.
• Work directly with vendors and IT entities to troubleshoot and resolve issues. Ensure issues are properly documented, classified and escalated as appropriate.
• Support the analysis of business processes, information gathering, interpreting requirements, developing specifications, and implementing process workflows, including routing and approvals.
• Participate on project teams to deliver new functionality and to support corporate initiatives.
• Lead discussions, collaborate and interact with Enterprise Architects, IT Operations, Telecom, and various other business units.
• Comply with all applicable IT processes and procedures.
• Champion adherence to human performance practices.
• Champion adherence to change management processes.
• Ensure adherence to Service Level Agreement commitments.
• Interact and provide support for end users including training.
• Provide periodic 24×7 on-call rotation support.

Qualifications:

Basic/Required Qualifications

• Bachelors degree in computer science, information technology, engineering, or a related discipline; or five years of related business work experience in lieu of a degree
• Five or more years of experience with the installation, configuration, and monitoring of AVEVA PI System servers, interfaces, and user tools.
• Five or more years of experience as a system administrator of AVEVA PI System.
• Five or more years of experience with AVEVA PI System tag creation, tag monitoring, and tag maintenance.
• Five or more years of experience with performance optimization and monitoring system health for the AVEVA PI System.
• Five or more years of experience with PI Data Archive, PI Asset Framework, PI Asset Analytics, PI Event Frames, PI Vision, and PI Notifications.
• Experience with the monitoring and maintenance of AVEVA PI System security and the deployment of patches.
• Experience with Windows system administration (2022, 2019, and 2016).
• Experience with Active Directory Security.
• Experience in MS .NET application development with AF-SDK.
• Working knowledge of application development life cycles.
• Technical knowledge of networks, firewalls, and related hardware and software.
• Demonstrated ability to lead others in completing complex deliverables.
• Demonstrated ability to resolve complex technical issues that require significant freedom of action and sound judgment.
• Demonstrated ability to multi-task effectively, proven self-starter, and demonstrated ability to work with minimum supervision.
• Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams.
• Demonstrated ability to easily and quickly learn business processes and technical skills to ensure effective project deliverables.
• Demonstrated knowledge of IT Solution Delivery Life-Cycle processes and the ability to apply solution delivery best practices.
• Strong experience with documenting procedures and best practices.
• Strong organization and customer service skills.
• Strong oral and written communication skills.
• Strong team player that works well with others.
• Experience in supporting end users with the use of technology.
• Passion for quality and excellence.
• Ability to adapt and learn new technologies quickly.
• Able to pass NERC background checks.
• Able to provide periodic 24×7 on-call support.

Desired Qualifications:

• Experience with Python and PowerShell scripting for automation tasks
• Experience in our primary technical platforms (currently MS .NET C#, VB.NET, .NET Core, .NET web services, SQLServer 2016+, Oracle v12+)
• Familiarity with AWS platform and relevant certifications.
• Knowledge of log aggregation systems such as Splunk or Elastic Search.
• Understanding of security practices in automation, including WinRM setup and firewall configurations.
• Experience with performance optimization and monitoring for automated systems.
• Ability to work with cross-functional teams, including IT operations and security.
• Experience with AWS Systems Manager (SSM) and Ansible for automation and configuration management.
• Proficiency in working with CI/CD pipelines, particularly GitHub Actions.
• Knowledge of Infrastructure as Code (IaC) principles and practices.
• Familiarity with cloud services, especially AWS Lambda, S3, and CloudWatch.
• Experience in developing and maintaining automated software installation packages.
• Skill in creating and managing runbooks and playbooks for task automation.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.