Incident Manager
Job description
Incident Manager
Westlake, TX or Merrimack, NH
Onsite Hybrid
Experience:
- Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
- Experience of data analysis and trending with ability to identify improvements and actions.
- Demonstrated ability to quickly understand sophisticated systems.
- Diligent with the ability to follow processes and procedures.
- Ability to adapt to changes in processes and services.
- Ability to rapidly absorb and understand complex technical situations.
- Ability to facilitate conversations with large groups of remote people.
- Ability to maintain calm during stressful situations.
- Ability to handle and prioritize and tasks and time efficiently.
- Find opportunities for improvement within the business processes.
- Excellent team contributor with excellent people leadership skills.
- Ability to act in an often-complex business environment.
- Handle less complex single project, or module of larger project, typically in single functional area.
Must have Skills:
- 3-5 years’ experience in major incident management
- Managing and monitoring dashboards: Observability
- Service Now
- Understand fundamentals of Cloud: Azure, AWS
- Understanding Linux/Unix
- ITSM
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
