Business Analyst

Job Title: Senior Business Analyst

Location: Tempe, AZ/ Hybrid

Duration: 6+ Months Contract

Pay rate $50 to $62/hr on W2

Job Description:

Senior Business Analyst – Problem Management

We are looking to hire a highly driven Senior Business Analyst with an ITSM Incident Management / Problem Management background. This role will assist in identifying The Big Rocks or themes/trends/areas of opportunity to help improve IT production stability.

Required Skills and Abilities:

• 7+ years of Business Analyst experience
• 3-5 years of Incident Management experience
• 3-5 years of Problem Management experience
• EXCELLENT Communication skills
• Communicating ideas and viewpoints to executives and senior management
• Acting as a liaison between business and IT groups.
• Knowledge of ServiceNow reports/reporting
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Knowledge of Microsoft Visio and Access is advantageous
• Create ad hoc reports to demonstrate theory/risk/finding
• Build/maintain relationships with key stakeholders
• Identify innovative ways to increase IT Availability/Stability
• Creating monthly metric and performance reports
• Proven experience as a business analyst
• Handle multiple projects in a fast-paced environment
• Excellent problem-solving and analytical skills
• Bachelors degree in business, accounting, IT or any related field
• ITIL Certified would be a plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.