Dexian Successfully Provides Application Development and Helpdesk Ticketing System

Dexian successfully provided application development and helpdesk ticketing system support for a British government services contractor, which needed operational and maintenance support for USCIS’s office networks but lacked the necessary oversight to ensure compliance with project goals. To address this, Dexian deployed a team of process specialists and service desk managers who led the transformation through business process modeling (WebSphere) and the development of technical standards. They ensured model quality and alignment with technical artifacts, while efficiently managing the support ticketing system. As a result, the client modernized its processes, shifting from form-based to person-centric workflows, and successfully implemented a reliable helpdesk ticketing system that streamlined operations.