Benefits Specialist CSR
Job description
DESCRIPTION
Benefit Payment Services assists retirees with questions regarding their pension payments. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our team of call center professionals.
RESPONSIBILITIES
- Receiving inbound calls Understanding call requests, problem solving as needed, and routing if required per client profile
- Assisting retirees with questions about their pension payments, tax forms, withholdings, etc.
- Sending forms via mail, fax, and email to participants
QUALIFICATIONS
- 3 years of Customer Service experience in Corporate/Professional work environment
- Experience with Word, Excel, Outlook and internet
- Excellent telephone etiquette with Customer Service focus
- Excellent attendance track record required
- Must be willing to work OT when necessary
- College degree required (2 or 4 year degree)
Soft-skills:
- Highly motivated, self-starter who can complete functions with little supervision
- Strong organization/time management skills &ability to prioritize
- Ability to function well in a high volume environment & multi task
- Adapts well to change and is a team player- ability to achieve both individual and group goals
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
