Claims Customer Contact Representative

Job Summary:

Dexian is seeking a Claims Customer Contact Representative for an opportunity with a client located in Des Moines, IA.

Responsibilities:

• Handling incoming phone calls from agents and beneficiaries regarding death and living benefit claims, reviewing and navigating image systems to check claim statuses, and completing intake notifications to initiate claims
• The ideal candidate will demonstrate strong organizational skills to independently prioritize and manage workloads
• The role also emphasizes process improvement by monitoring and assessing operations to identify inefficiencies
• A basic understanding of data concepts is required, and the individual will actively contribute to team deliverables and provide regular status updates

Requirements:

• High school diploma or equivalent, though some employers may prefer a college degree or certification in insurance or related fields
• Excellent communication and interpersonal skills to interact with different people and handle sensitive and complex situations
• Analytical and problem-solving skills to evaluate and verify the claims and find the best solutions
• Attention to detail and accuracy when handling and processing large amounts of data and documents
• Organizational and time-management skills are essential for prioritizing tasks within deadlines and following up
• Computer and technical skills are necessary for using various software and tools to access and update the system as well as communicate with claimants

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.