Customer Service

Operations Specialist (Level II)
Location: Chandler AZ 85224
Duration: 12 Months
Training will be onsite 5 days/week, then hybrid work schedule (3 days onsite, 2 WFH)

Description:

Required Skills:

• Proficient PC skills including MS Office applications – ability to type proficiently is a must
• Communicate effectively including excellent listening skills and professional phone/email etiquette
• Ability to manage outbound calls to internal and external clients as a part of the problem resolution and New Accounts process
• Demonstrate a proven ability to navigate multiple systems simultaneously
• Capable of multitasking and working efficiently in a high productivity environment
• Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment
• Proven history of effective ownership and accuracy
• Possess the ability to work independently while effectively managing and finding resolution to complex situations
• Strong problem-solving skills/analytical skills
• Maintain current knowledge of client products, policies, and services while keeping abreast of regulations and mitigating risk
• Exhibit professionalism in all situations
• Proven in-depth research skills
• Service minded with a strong focus on providing a differentiated service experience for clients

  Desired Skills:

• Knowledge or experience with banking regulations and banking systems
• Knowledge of bank policies, procedures, and Core Values

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.