Customer Service Rep

Job Title: Inbound Customer Service Representative
Location: Warwick, RI (Onsite for training, then remote)
Duration: 6+ months contract

Training and Nesting: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. (Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.)

Work Schedule : Remote (After Training)

Role Overview:
Handle inbound customer calls related to defined benefit pensions, assisting with account maintenance, starting pension benefits, and guiding family members through claims. Must navigate Windows-based systems efficiently and provide exceptional customer service.

Requirements:

• 1-2 years of call center or office experience.
• Proficiency in Windows-based operating systems (MS Office).
• Strong customer service skills, with the ability to explain complex topics clearly.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.