Customer Support Consultant II

Job Title: Customer Support Consultant II

Duration: 2025-07-07 to 2026-01-05 (Potential to extend)

Location: Scarborough Maine USA 04074
Pay Rate: $19.00 – $21.42 hourly on W2

JOB SUMMARY

Description:

Schedule: M-F 8am- 5pm
Experience Level: Intermediate (4-6 years)

TOP (3) REQUIRED SKILLSETS:

• Analytical – Reasoning and analytical skills to resolve issues with attention to detail
• Ability to multi-task with a variety of systems and a variety of inquiries/issues
• High quality interpersonal skills coinciding with excellent verbal and written communication skills
  NICE TO HAVE SKILLSETS:
• Managing multiple priorities
• Ability to work independently while documenting appropriately
• Accounts Receivable experience
• Import/export experience

  In This Role You Will:

• Provide customers technical support for one or more company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
• Determine customer needs, research and provide solutions, coordinate with other team members as needed.
• Ensure ongoing customer satisfaction and continuing strong customer relationships.
• Support quality management system and other compliance requirements.

  What You Need to Succeed:

• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including MS Office.
• You meet the physical requirements that go with working as a Customer Support Consultant – Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language. Extended hours may be required.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.