Customer Support Consultant III

Job title: Customer Support Consultant III

Duration: 06/09/2025 to 05/29/2026 (Potential to extend)

Location: Westbrook ME 04092

Pay rate: $24.00 – $26.78hourly on W2

Experience Level: Intermediate (4+ years)

TOP (3) REQUIRED SKILLSETS:
* Data Analytic skill set, including basic to intermediate experience in excel (i.e., sum, v or x look up familiarity).
* A strong deductive reasoning and analytical skills to resolve issues.
* Attention to detail. Technical record-keeping management skills.

NICE TO HAVE SKILLSETS:
* Organized with the ability to multi-task. Solid follow through with limited to no supervision.
* Comfortable with adapting to situations and positively navigating change.
* High quality customer (internal and external) facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have verbal and written skills, with the ability to establish rapport in challenging conversations.

he Veterinary Software Business Services & Subscription team is looking to add another member to our growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Veterinary Software billing functions.

Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer emails, phone and other communications, addresses questions/issues/problems/concerns. Data management through data entry, data updates, in excel or other billing management systems.

PRIMARY DUTIES AND RESPONSIBILITIES:
* New contract/order processing in a manner aligned with standard operating procedures and other compliance requirements.
* Invoice management for all VetSoft Products. Entry, Credit, Discount, etc. (Sales to Support)

Customer Facing Billing Representative
o The role would be responsible for communicating with our customers about billing inquires surrounding the Veterinary Software portion of the monthly statement.
o General Billing Needs are handled by a different team but due to the complexity of some software subscriptions we will act as the Tier II of billing questions for customers.

Cancellation Processing
o When a customer chooses to leave a software product, there are many elements to the cancellation that this role would perform to ensure the removal of access to the service and final billing accuracy.

Quarterly Billing Audit by product
o To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels.

Other data or VETERINARY SOFTWARE projects as assigned
o Research on billing addendums
o SOP/Documentation
o Hardware scheduling management

What You Need to Succeed
* A strong deductive reasoning and analytical skills to resolve issues.
* Attention to detail. Technical record-keeping management skills.
* Organized with the ability to multi-task. Solid follow through with limited to no supervision.
* Data Analytic skill set, including basic to intermediate experience in excel (i.e., sum, v or x look up familiarity).
* Comfortable with adapting to situations and positively navigating change.
* Process improvement experience and aptitude.
* Ability to work independently and as part of a team.
* Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate comfortably about financial matters in a professional, positive, friendly and understandable manner.
* High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have verbal and written skills, with the ability to establish rapport in challenging conversations.
* Personal computer skills, including MS Office

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.