Desktop Support

Job Title: Desktop Support

Location: Coppell, TX [OR] Tampa, FL [OR] Jersey City, NJ ( Choose Any 1 )

Duration: 6-12 Months (Conversion to FTE Possible)

Description / Responsibilities / Skills & Experience Needed:

• This person will be responsible for providing 1st & 2nd line support to our employees globally.
• Will work on incidents and tasks via the in-house incident management tool ServiceNow adhering to strict SLA’s. Incidents range from Hardware, Software, Telephony, Mobile Phone virtual infrastructure, network connectivity and Printers.
• Will solve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams.

• Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions.
• Effectively resolve sophisticated workstation issues.
• Effectively document all support efforts into the incident tracking system.
• Assist with address outages/interruption of services.
• Supply to the ongoing cycle of improving Desktop processes.
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately
• Weekend work – as needed and recurring On Call Support rotation
• Technical ability to diagnose and resolve root cause.
• Experience working with Active Directory
• Ability to document work and understand technical procedural
• Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks
• Strong working knowledge of Mac OS, iCloud, iPad OS and iPhones.
• Windows workstation and operating system support including working knowledge of Office 365 suite
• Exceptional knowledge of desktop/laptop and mobile devices (iPhones, iPads, Macs, Android devices / Intune Administration) including enterprise deployment and support.

Desired Skills: (Nice to have)

• Minimum of 3 years of related experience
• Desktop Support Experience
• Excellent Customer Service, Good Communication Skills (oral and written)
• McAfee EPO
• Office 365, Intune, iPhones
• Bomgar, Zscaler support
• Laps UI, PingID
• Virtualization (VMware\Citrix), Basic Networking understanding (TCP/IP)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.