Desktop Support (LA)

candidates with experience in PXE boot, troubleshooting outlook and printers, software installations via sccm, basic network troubleshooting and understanding of terminology.

Desktop Support Technician

Los Angeles, CA

Contract to Hire

(Onsite)

Skills Required:

• Proficiency in Windows 10 and 11 imaging using PXE boot.
• Knowledge of software installations via SCCM and manual installations.
• Expertise in Outlook and Exchange Administration, including troubleshooting and configuration.
• Strong skills in physical troubleshooting of laptops and printers.
• In-depth printer troubleshooting experience.

1. PXE Boot and Windows Imaging:
2. Command Prompt Knowledge:
3. Networking Basics:
• SSID (Service Set Identifier).
• Wi-Fi encryption protocols: WPA2, WPA3, WEP (and understand why WPA3 is the safest protocol).
4. Software Deployment via SCCM:
• Understand how to deploy applications using SCCM and troubleshoot issues.
• If an application, such as Adobe Pro, deploys but opens to a blank screen:
• Check deployment logs to confirm successful installation.
• Run gpupdate /force to refresh group policy.
• Verify that the end user has the correct license or permissions for the application.
• Clear temporary files associated with the application and attempt to reopen it.
5. Outlook Troubleshooting:
6. General Troubleshooting:
• Be prepared to troubleshoot both hardware and software issues, particularly laptops and printers.
• For printers, understand how to resolve connectivity and hardware issues. Understand network printers, print servers and know how to restart print spooler.

Skills Required:

1. Proficiency in Windows 10 and 11 imaging using PXE boot.
2. Knowledge of software installations via SCCM and manual installations.
3. Expertise in Outlook and Exchange Administration, including troubleshooting and configuration.
4. Strong skills in physical troubleshooting of laptops and printers.
5. In-depth printer troubleshooting experience.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.