Desktop/Tech Support: II (Intermediate)

Job Description:

Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers as well as mobile devices. Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoot LAN, server and connectivity issues. Utilizes ticketing and hardware asset management system. Re-images computers, perform data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

Required Skills and Experience

• Exemplary customer service skills (verbal and written)
• Proficient Windows and Mac troubleshooting and support
• Mobile device computing skills
• Basic network troubleshooting and support
• MS 365 knowledge
• ServiceNow and Ivanti experience a plus
• Basic hardware troubleshooting
• Ability to perform Root Cause Analysis
• High level of emotional intelligence
• Professional presence – while remaining personable
• Experience working with processes and procedures in a large organization preferable
• Ability to manage multiple competing priorities and prioritize effectively
• Good time and task management skills
• Flexible and organized
• Growth mindset
• Able to lift 50 lbs. unaided
• Reliable car

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.