Help Desk Technician
Job description
Job Title- IT Helpdesk
Duration: Contract to hire.
Location: Irving TX
Schedule:
Shift times will vary between the hours of Monday-Friday 7am-9pm
Minimum Qualifications
- 2+ years experience working in a Help Desk call center environment
- Technical degree or technical certification/certificate
- Remote Desktop Troubleshooting
- Technical support, customer service, and software or mobile device support experience.
- Strong customer service and troubleshooting skills
- Ability to communicate technical information verbally to a wide range of end-users (i.e. internal employees, hospitals, VA, and retail customers)
- Strong attention to detail, with a focus of rapport-building, listening and questioning
- Ability to communicate technical information to both technical and nontechnical audiences
- Good written and oral communication skills
- Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
- Experience using Salesforce and/or knowledge of creating help desk tickets.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
