Helpdesk Technician — L3
Job description
Job Summary:
Dexian is seeking a Help-desk Technician for an opportunity with a client located in Spencer, IN.
Responsibilities:
- Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone, and other hardware
- Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application, and Operating Systems
- Creates and maintains database entries in Remedy Asset Management/Hardware Asset Management to accurately track Information Technology assets
- Plans, tests, and partners in the roll-out of new applications, hardware, Operating Systems, and infrastructure equipment
- Performs hardware and software compatibility tests for monthly/quarterly security patching, application, and Operating System updates
- Maintains, develops, and installs network infrastructure equipment and implements necessary changes
- Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications
- Supports site internal customers at the IT ebar – customer facing
- Supports MS Azure Intune, Autopilot, and Operating Systems updates
- Use Service-Now system for IT ticket tracking of end user issues and resolution
- Use Service-Now Hardware Asset Management (HAM) for tracking IT Assets
- Support and uses IT Knowledge Base system in Service-Now
- May be responsible for server administration, storage back-up and other data center activities as needed
Requirements:
- High school diploma or GED
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Associate’s or Bachelor’s degree in computer science, IT, or a related field is often preferred
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Prior experience in customer support or IT roles is highly valued
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Certifications like CompTIA A+, or ITIL Foundation are beneficial
- The ability to diagnose and resolve technical issues effectively
- Strong verbal and written communication to interact with users and explain technical concepts clearly
- Patience, empathy, and the ability to handle difficult situations with professionalism
- Understanding of computer hardware, software, operating systems, and networking basics
- Helpdesk technicians often need to follow specific procedures and protocols
- Managing multiple tickets, prioritizing tasks, and keeping track of progress
- The ability to learn new technologies and adapt to changing environments
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
