IT Helpdesk

Job Summary:

Dexian is seeking a IT Help-Desk for an opportunity with a client located in Des Moines, IA.

Responsibilities:

• General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support
• May assist with special projects or off-phone work as experience and team needs evolve
• Rotation expected for walk-up and meeting room support alongside other team members

Requirements:

• ServiceNow, Azure, Office 365, Active Directory, Windows OS, Citrix Desktop Director
• Multifactor Authentication (MFA), Virtual Desktop Interface (VDI), VPN (Zscaler)
• PureCloud (calls), Microsoft Teams, SharePoint
• Laptops, desktops, docks, monitors, peripherals
• Walk-up support, meeting room setup and troubleshooting
• Excellent customer service skills (written and verbal)
• Ability to work in a fast-paced environment and learn quickly
• Strong team collaboration
• Experience with and troubleshooting:
  • Office 365 & Teams
  • VPN / Virtual Desktops
  • Hardware: laptops, desktops, docks, monitors, peripherals

• Active Directory experience
• Azure and MFA familiarity
• PowerShell scripting and/or Power Automate
• Mac OS support experience

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.