Operations Support Engineer – Windows

Role Responsibilities:
This professional level role will provide top-tier technology expertise to client’s Operating Council, their Executive Assistants, and client Board of Directors and is critical in ensuring seamless operational business continuity with timely and effective solutions.
Technician will have system-wide responsibility on complex components in deploying equipment, resolving technology matters, ordering, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Surface Pros, etc.
Leads the identification, triage, and resolution of high-priority incidents, minimizing impact on business operations.
Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers; escalating when required.
Track all incidents in ServiceNow and maintain comprehensive documentation of incident resolution procedures.
Effectively prioritizing tasks to meet deadlines in a fast-paced environment with efficient time-management skills.
Communicate professionally with the highest executive levels to provide status updates and resolutions.

Must Have Skills/Prior Experiences:
Demonstrated proficiency working with Mac/PC hardware/software, mobile phones/tablets, a wide array of computing peripherals and accessories.
Strong technical skills and knowledge of technology systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, printers, scanners, etc.
Experience supporting major executive events (i.e., Board of Directors Meetings, town halls, leadership team meetings)
Excellent communication skills with the ability to engage with stakeholders at the executive level.
Strategic thinker with a proactive approach to identifying and mitigating potential issues.
Ability to interpret and convey complex, difficult, or sensitive information.
Prominent level of dependability and reliability committed to delivering exceptional white-glove services.
Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.
Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.

Plus/Nice to Have Skills/Prior Experiences:
Experience with ServiceNow
PC/Laptop OEM Maintenance Certification
Certified Technology Specialist (CTS)
MS Certified IT Professional (MCITP) certification in the desktop area
MS Office Specialist (MOS) Certification
Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Apple Certified IOS Technician (ACiT)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.