Representative, Customer Service – Skilled

Job Details:

Job Title: Customer Service Representative

Pay Rate: $17- $19 an hour

Location: Louis MO 63146/ Hybrid

Contract: 12 months Contract with possible extension

Description:

• Process multiple daily order entry and billing transactions with an extremely high level of detail. Resolve issues.
• Maintain customer accounts. Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, billings, accounts receivable and returns.
• Experience working with an ERP system (Oracle) helpful
• Must have experience using MS Office Excel and Outlook.
• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience
• Valid drivers license and good driving record
• 2+ years customer or account management experience
• Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated order processing skills
• Demonstrated accuracy in data entry and report generation
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• Must have the ability to work beyond standard hours, as needed to support the business needs.
• Must be able and willing to work successfully in a team environment. Dedicated Goal-oriented Self-directed

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.