Salesforce BA

Job Summary:

Dexian is seeking a Salesforce BA for an opportunity with a client located in Newton, MA.

Responsibilities:

• Salesforce Requirements Gathering: Focus on payment processes within Commercial Payment Operations, collecting and defining requirements for Salesforce-based customer and product on boarding
• Salesforce Configuration: Assess business processes and configure Salesforce features-such as custom objects, fields, workflows, and reports to meet specific business needs
• Stakeholder Engagement: Partner with business stakeholders, end users, and departments to ensure Salesforce solutions fulfill business requirements and deliver value
• Solution Design: Work with Product Managers to develop business cases, define success criteria for Salesforce projects, and conduct design workshops to map current and future workflows
• Functional Testing: Manage all aspects of Salesforce functional testing, including creating test plans, developing test scripts and cases, handling defect management, and organizing testing training
• Change Management: Assist in implementing change management processes throughout the project lifecycle, providing updates on testing progress, defect resolution, risks, and escalation issues
• Documentation and Training: Produce and maintain documentation for Salesforce configurations and processes, and provide training and support to end users for effective Salesforce utilization
• Continuous Improvement: Identify opportunities for enhancing Salesforce processes and suggest improvements to increase the platform’s value

Requirements:

• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed
• Collaborate with cross-functional teams to build sustainable applications
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers
• Bachelor’s degree in business administration, computer science, management information systems, or a closely related discipline is required
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients
• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.