Service Delivery Manager III (MTV)

Role & responsibilities:

• 8-10 years of Customer Experience and Service Strategy, and/or Product Management experience for service oriented offerings.
• Superior strategic and analytical skills with ability to draw key insights and develop clear recommendations Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations.
• Proactive, action oriented and result driven with the ability to thrive in a highly matrixed company structure, including rolling-up sleeves and leading by example at both strategic and tactical levels.
• Superior communication and presentation skills, including the ability to communicate complex issues simply and convincingly to drive fast decisions.
• Track record of having the capacity to handle highly complex initiatives, with ability to prioritize across multiple workstreams Experience with accounting, bookkeeping and/or tax preparation a plus

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.