SNOW Business Analyst/ Product Owner

Your Responsibilities
* Collaborate with cross-functional teams – Product Owners, Process Owners, Engineering (Developers, Testers and Operational Support) to deliver impactful ServiceNow solutions in an Agile setting
* Lead requirement elicitation sessions and translate stakeholder needs into detailed user stories with well-defined acceptance criteria
* Break down complex requirements into logical workflows, data structures, and business rules
* Analyze enhancement requests, observations and defects to propose sustainable, risk-compliant solutions
* Create process documentation, user stories, use cases, and user acceptance criteria
* Drive user acceptance testing (UAT) and work with stakeholders to ensure the delivered product meets expectations
* Support and lead organizational change management (OCM) initiatives, including stakeholder training and communications
* Conduct design walkthroughs and feedback sessions with stakeholders and end users
* Collaborate with members on Agile methodology, ServiceNow best practices, and business analysis standards
* Ensure alignment with DTCCs risk and control practices

Qualifications
Required:
* Bachelors degree or equivalent experience
* Minimum 5 years of experience as a Business Analyst in enterprise software delivery
* Minimum 3 years of experience working specifically on the ServiceNow platform (ITSM, ITOM, or related modules)
* Strong knowledge of Agile/Scrum methodology, with experience working in a cross-functional Agile team
* Proven ability to document functional requirements, process flows, and system interactions
* Exceptional communication skills with both technical and non-technical audiences
* Experience with Service Catalog items, workflows, roles/groups, and form configurations
* Proficiency in facilitating UAT, training, and stakeholder demos

Required Certifications:
* ServiceNow Certified System Administrator (CSA)
* ITIL v4 Foundation Certification

Preferred Qualifications:
* Additional ServiceNow certifications (e.g., Certified Application Specialist, Certified Implementation Specialist)
* Familiarity with ServiceNow governance models and platform best practices
* Experience with ServiceNow integrations
* Experience with the Common Services Data Model (CSDM)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.