System Specialist/Software Developer II

Job Description:
Role: BMC Helix Consultant
Location: Houston, TX 77002

We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.

Responsibilities:

* Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.

* Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.

* Lead architecture, configuration, and deployment of BMC Helix solutions.

* Design and implement integrations with enterprise systems (e.g., identity management, service desks).

* Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).

* Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.

* Develop custom utilities and enhancements to extend BMC Helix capabilities.

* Provide mentorship and knowledge transfer to internal teams.

* Participate in beta testing, early access programs, and community engagement initiatives.

Qualifications:

Experience:
* 3+ years of BMC Helix/Remedy development experience.

* 5+ years of hands-on experience with BMC Remedy/Helix platforms.

* Proven track record in enterprise ITSM implementations and integrations.

* Helix Digital Workplace Advanced 20.x and greater.

* Helix Digital Workplace Catalog 19.x and greater.

* Helix ITSM 19.x (Professional) and greater.

Technical Skills:
* Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.

* Experience with BMC Digital Workplace and Business Workflows.

* Proficiency in troubleshooting across application, database, and infrastructure layers.

* Other:
* Strong understanding of ITIL processes and service management best practices.

* Excellent communication, documentation, and stakeholder engagement skills.

* Ability to work well within a team.

Preferred

* Experience with BMC Innovation Studio.

* Familiarity with BMC Remedy ITSM integrations.

* REST API Experience is a big plus.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.