Systems Analyst (Contact Center)

• Systems/Business Analysis
• Contact Center experience: Vendors like Genesys, Nice CXOne, Amazon Connect, Verint, etc.
• Experience with workflow design, data analysis, data visualization, and impact analysis.

• Optimally evaluate client’s need and business processes. Translate, communicate, and detail the requirements to the Agreement Express solution.
• Skilled at documenting requirements and communicate workflow through diagrams (e.g. build process flow diagrams, integration diagrams, finite state diagrams, customer experience maps etc.)
• Proven ability to succinctly communicate solution and requirements to customer and internal team.
• Excellent facilitation skill to collaborate with the clients through way we make decisions and gain consensus to reach sign-off.
• Possesses problem solving skills with the ability to take initiative, draw conclusions, and communicate ideas to peers and leadership.
• Proven experience with workflow design, data analysis, data visualization, and impact analysis.
• Can work on multiple projects simultaneously.
• Strong written and verbal communication skills. Technical writing experience a plus.
• 5-7 years transferable experience.
• Bachelor’s degree or equivalent experience; Contact Center experience and Business Analysis certifications desirable.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.