Technical Product Support Engineer – Analytical Instruments

• The responsibilities will include:
  Our company inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Our company enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us.

Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel
For new products ensures support plan, repair levels, and production support plans are developed and implemented.
Additionally may –
Provide technical product and measurement consulting on presales opportunities
May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
May be responsible for writing product/process user documentation
May develop and deliver technical training to the technical support teams, such as field service and remote service engineers
Reduces broad concepts, business strategies into structured projects
Leads the design/ delivery of new support strategies/ processes; is the key technical contributor
Solves complex, high impact technical support program/ process design/ development problems
Ability to travel up to 20% of the time (domestic and international)

Requirements
Post-Secondary diploma in an applicable area of study considered an asset.
Bachelors or Masters Degree or University Degree or equivalent.
Experience with analytical scientific instruments is required. LC and/or MS is a plus.
Requires specialized depth and/or breadth of expertise in job.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.