Technical Trainer (2/14)

Job Title: Technical Trainer
Job Location: Tallahassee, FL (on-site)
Job Duration: Contract through June + extension
Job Overview: Training team is responsible for developing and maintaining the Program’s instructional material, including procedures, work instructions (user guides), training, forms, and rules. This consultant will work with the Program Operational Procedures and Training Process augmenting current program resources by providing technical assistance and consultation services in support of the development and revision of instructor-led and computer-based training, and other work related to updating the Program’s instructional material. This position will work and coordinate with agency executive and managing sponsors, technical and functional staff, contractors, and Program operational and support processes.
Required Duties and Responsibilities:

• Develop and revise instructor-led and computer-based training using a variety of instructional methods.
• Create and edit content for work instructions (user guides).
• Conduct research and analysis to evaluate system and procedural changes and their impact to instructional materials.
• Coordinate activities with operational and support processes and the OPT unit team members to ensure documents are accurately and timely created or revised.
• Coordinate review and approval of training documents with the team leads, Revenue Program Administrators, operational processes, and Program senior management.
• Identify key information from subject matter experts, existing procedures, work instructions and training materials, course evaluations and feedback documents to create or revise easily understood, engaging instructional material.
• Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language, and logical content flow to develop creative course content.
• Follow Department and Operational Procedures and Training unit standards for the development, review, and approval of instructional material.
• Demonstrate proficiency in the use of training development applications to include but not limited to Power Point and Articulate Storyline 360.
• Create measurable course objectives, meaningful course interactions and quizzes that align with those objectives.
• Provide quality assurance and technical assistance in the development and revision of instructional materials.
• Follow established plans and processes. Provide recommendations for updates as requested.
• Attend and document meetings related to assigned projects. Schedule and lead meetings and provide agendas, presentations and minutes as requested.
• Convey project information to Program staff, contractors and other partners as requested, to include sharing specific skills and unique knowledge required to develop instructional material for the Program.

Required Experience:

• Minimum of three years of experience developing instructor-led and computer-based training.
• Experience writing technical instructions.
• Minimum of three years of experience working with Articulate Storyline 360.
• Experience creating eLearning videos.
• Education – bachelor’s degree or certification in Instructional Design or other related field, or equivalent work experience.

Preferred Experience:

• Experience with knowledge base software.
• Experience with Adobe Creative Cloud.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.