Visitor Relations/Customer Service

Job Summary:

Dexian is seeking a Visitor Relations/Customer Service for an opportunity with a client located in Mukilteo, WA.

Responsibilities:

• Proficient with ticket sales and point-of-sale systems for transactions
• Provides visitor orientation, including locker assistance and directions to amenities and other services and local attractions
• Greets large groups, verifies IDs, and ensures smooth group visits
• Follows financial procedures for ticketing and sales transactions
• Answers incoming calls; operates telephone and intercom equipment proficiently
• Learns and shares exhibit and gallery content, facilitating interactive experiences with visitors and groups
• Assists with resolving tour schedule conflicts and handling guest questions and concerns
• May support Public Tour activities as needed
• Proactively engages customers to positively reflect the company brand, services and products while creating memorable interactions for diverse audiences
• Learns and executes all safety procedures. Proactively identifies and reports safety concerns
• Collaborate with colleagues for work and break rotations; complete daily assignments as requested
• Available to work a flexible schedule (early, late and mid shifts), including weekends, holidays, and special events
• Completes required training as scheduled and participates in team meetings
• Other duties as assigned by leadership team members

Requirements:

• Education/experience typically acquired through basic education (e.g. high school diploma/GED)
• Six months experience working in customer services related position
• Six months experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts
• Prefer experience with technology related to events, exhibits or POS
• Prior experience with Future of Flight is a plus
• W2 Only
• Weekends and holidays. This role will focus on Future of Flight operations such as ticket sales and general guest services

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.