Workplace Experience Ambassador 4

Job Title: Community Manager

Location: Woodhaven, MI 48183

Duration: 3 Months + Possibility of extension

Pay Rate: $30.00/hr – $34.88/hr

JOB SUMMARY

The Community Manager role involves overseeing the development, installation, and ongoing support of conference and meeting room solutions, as well as managing site amenities, work requests, and enhancing the overall experience for colleagues and guests.

Key Responsibilities:

• Serve as the single point of contact for GetService requests, providing status updates as needed
• Communicate meeting details to proper internal Client’s audience and external audience when appropriate
• Support for high visibility corporate events, town halls, and events
• Provide meeting planning support
• Monitor Community Manager hotline x3000
• Manage all colleague inquiries and issues tactfully and confidently.
• Ensure office, kitchenette, and pantry equipment are in good working condition.
• Liaise and work collaboratively with colleagues and vendors to support the functionality of the workspace.
• Monitor email inbox daily and provide timely responses.
• Provide support on site teams booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up requests as well as providing back up for Conference Solutions team booking rooms, triaging etc.
• Provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming etc.
• Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities
• Provide initial intake for events including event timelines, catering, av requests etc are captured and communicated to the Conference Solutions Admin
• Ensuring all deliverables and deadlines are met for events
• Liaise with internal departments to ensure proper coordination and delivery of event-related services and support.
• On-site event management, overseeing setup, execution, and breakdown of events.
• Conduct post-event evaluations and analysis, gathering feedback from clients, attendees, and vendors to identify areas for improvement and ensure client satisfaction.
• Anticipate and respond to Client’s needs and concerns, including ensuring no safety or security incidents occur.
• Perform additional job duties, as requested. Assist Soft Service Coordinator with delegated tasks.
• Signage
• Occasional printing support for events
• no content creation
• completed signage to be sent from Client, Rocky Mount communication person
• Updating of digital signage on campus that is displayed on the CCTV system
• Be recognized and identified as the go-to or host of the office.
• Greet colleagues, using names when possible.
• Provide visitor management support when necessary, including a warm welcome, greeting, familiarizing guests with the site and amenities, and escorting when necessary.
• Support Client HR with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation.
• Be visibly engaged and attuned with colleagues, building meaningful relationships and developing trusted advisor status with colleagues.
• Respond to all requests (verbal, email) or issues promptly, including a personal follow-up to ensure questions/requests are answered.
• Prioritize urgent issues/emails.
• Provide intuitive workplace delivery, anticipating colleague needs.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.