Customer Service Rep-Level 2 – Experienced (6 – 10 Years)

Job Overview

Employees in this role provide some decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

Under direct supervision:
* Handles situations, which may require adaptation of response
* Assist customers with billing inquiries and educating on energy consumption.
* Records and processes commitments on customer’s accounts as appropriate.
* Assist customers with online account and mobile app request.
* Meet performance metrics and schedule adherence requirements daily.
* Assists with providing direction and guidance to less experienced team members
* Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
  * Experience: 1+ years

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.