Dexian Successfully Creates Customized Service Desk Training

Dexian partnered with an independent airport authority managing two major airports near the U.S. Capitol to address inconsistent service and skill gaps in their Service Desk operations. A scalable team designed and delivered a comprehensive training program tailored to current and future needs. The program includes thorough documentation, weekly reviews, and monthly trainer meetings to refine content, ensuring the Service Desk operates with enhanced efficiency and consistency.