Dexian Successfully Delivers Help Desk Support for National Retail Chain

Dexian partnered with one of the largest beauty retailers in the U.S. to provide skilled help desk support teams on a rolling basis. By leveraging a strong relationship and recontacting model, Dexian consistently delivered consultants with the hard and soft skills necessary to align with the client’s organizational culture. Beyond sourcing talent, Dexian sponsored certifications and online training programs to enhance consultant expertise, ensuring long-term success. This partnership has enabled the retailer to maintain efficient support operations while fostering a highly skilled team proficient in tools like Jira, Confluence, POS, and Remedy.