Deskside/ Mac Support Technician

Kansas City MO 64108

Two Week Contract

• The position of Mac Support Technician performs troubleshooting, repair, and preventative maintenance on products and peripherals at corporate locations.
• Ability to maintain computer systems and networks, aiming for the highest functionality. You will also train users of the system, to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software/hardware and a variety of inter applications, networks and operating systems (IOS, Mac OS, Windows). The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of Technology in business sustainability.

Essential duties for the position include, but are not limited to the following:

Responsibilities:

• Setting up both PC/ MacBook workstations and necessary peripheral devices
• Checking Computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications.
• Asset Management (attention to details), emphasis on Lease refresh management/coordination
• Hardware/Software vendor Management
• Have the ability to take on additional responsibilities, to include network and system administration

Requirements:

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems (PC/ MacBook) and networks
• Good knowledge of internet security and data privacy principles
• Experience supporting MS technologies, including Office 365 suite of applications
• Experience managing MacBook / computer systems via JAMF (Certification desired)
• IT Hardware/Software Procurement coordination with vendors
• Working knowledge of audio visual equipment and conference configurations
• Copier Setup and support
• Advertising and Marketing experience a plus

Experience:

• Requires 5+ years of related work experience
• Experience in all Mac Products (iMac, Mac Mini, Mac Pro, Mac Book)
• Experience in all Mobile Products (iPhone, iPAD, iPAD mini)
• Experience in software (Apps, Pro Apps, and iOS)
• Experience with Jamf
• Extensive knowledge for Mac product installations, configuration, maintenance, troubleshooting, operating systems, upgrading, and recovery solutions

Desired Certifications:

• ACSP
• JAMF
• Mac Integration Basics (MIB)
• ACMT

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.