Senior Contact Center/Systems Engineer

Job description

The Expertise You Have

  • Bachelor’s degree in computer science or equivalent
  • 8+ years hands-on experience as a software engineer
  • Demonstrated experience as engineer responsible designing, developing, testing, supporting, and troubleshooting the Contact Center and telephony products.
  • Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services.
  • Experience with CI/CD pipelines and utilizing deploy and/or Ansible.
  • Understanding of modern data architecture principals and patterns
  • Expertise with Agile (Scrum, Kanban) delivery and software design, development, test, and operational automation
  • Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
  • Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus.
  • Working with Event Driven Architecture — Kafka, Webhooks
  • Test Driven Development — JUnit, Jasmine, Karma, Protractor, Jest, etc.
  • Familiarity with NoSQL (MongoDB, DynamoDB, etc.) a plus
  • Ability to trouble-shoot complex data issues across the e2e technology stack
  • Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)
  • Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes.
  • Self-starter, curious, collaborative, innovative, eager to learn and teach others every day.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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