Analyst, Functional I

Job Title: Analyst, Functional I

Work Location: Baltimore MD 21224 United States

Duration: 6+ months contract (With Possibility of Extension)

Pay $38 – $42 an hr. on W2

Job Responsibilities:

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

ESSENTIAL FUNCTIONS:
50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
20% Supports operations systems by providing operating information to customers; answering questions; providing training.
20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
5% Verifies operations systems by developing testing methods, conducting, and documenting tests.
5% Improves operations analysis job knowledge by attending training sessions, reading technical publications.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level:

Bachelor’s Degree

Education Details:

Business Administration

Experience:

2 years’ experience in (level 2 or above) operational role.

In Lieu of Education
In lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Knowledge, Skills, and Abilities (KSAs)
Ability to recognize, analyze, and solve a variety of problems., Proficient
Highly proficient in MS Office and similar applications., Proficient
Organized, detail-oriented while meeting strict deadlines. , Proficient
Excellent communication skills both written and verbal., Proficient
Demonstrate ability to work independently, Proficient
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.

Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.