Business Analyst IT III

Job Title: Business Systems Analyst

Location: Charlotte, NC

Position Type-Hybrid

Job Responsibilities:

Responsible for all IT business consulting activities for a business group or function serving as the primary interface between business groups and IT. Responsible for understanding the work processes of the assigned business group and evaluating and integrating IT products and services into the business area to meet business needs or business process improvements. Provides technical knowledge to ensure efficient design, development, implementation, and support of systems and interfaces with programmers to explain solutions. Responsible for overall customer satisfaction, customer communications, problem resolution consultation or oversight, and development and adherence to service level agreements. Responsible for IT representation on assigned business areas steering teams, quality improvement teams, and continuous improvement teams, project implementation teams and working groups. May also participate in the testing and evaluation of new IT solutions. Responsible for working with assigned business areas to do annual and long range IT investment planning. Coordinates the Application Portfolio Management (APM) Process for the assigned business department to systematically review the functional and technical health of all business applications on an annual basis (entire portfolio is assessed over a 3 year rolling cycle). Outputs of the analysis are feeders to the short and long term planning process.

Required Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a related discipline. In lieu of a degree, 8 years of related business experience. Work experience in addition to degree: 5-10 years of related experience in business and/or information technology systems analysis. Job-specific knowledge, skills or abilities: Minimum of 8 years experience in product implantation, technology support and troubleshooting. At least 5 years of experience participating in delivering IT projects and Saas implementations. Preferred Qualifications: Demonstrated strong analytical and communication skills. Ability to work effectively with customers, IT management and teammates. Facilitate meetings and provide direction to others. PMP Certification. Demonstrated ability to lead efforts across multiple business groups.

Education Requirement: Bachelor’s Degree, PMP certification preferred

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.