Customer Service

Job Title: Customer Service

Duration: 2026-06-22 to 2026-12-21
Location: Nashville, TN
Pay rate: $24.00 – $25.00 hourly on W2

Description

Position Summary:

Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Order life cycle includes customer set up, part information and pricing, order entry, manage due dates and backorders, reporting, shipping, RMAs, debits, and credits. Interactions may be inbound, outbound or a combination of both.

Key responsibilities for this position will include the following:

* Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

* Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process.

* Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses.

* Escalate issue to the next appropriate level of customer support as needed.

* Maintain accurate records of all internal and external interactions in the appropriate database/system.

* Prepare and distribute standard and customized internal and customer reports.

* Understand Customer Order Management policies, procedures, and metrics.

* Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

* Participate in/lead process improvement projects.

* Engage in providing “value – added” services and promoting customer facing tools such as online portals.

* Perform tasks required to maintain integrity of data in relevant systems.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.