Customer Service Representative I

Job Title: Customer Service Representative I

Duration: 6 Months of Contract (Potential to Extend)

Location: Bristol, PA 19007

Pay Rate: $17.00 – $18.00 hourly on W2

Shift Hours: 8:00 am-6:00 pm EST and/or CST (Monday to Friday)

Experience: Level 1 = 0 – 3 years of experience

JOB SUMMARY

• Preferred-Prior customer service department experience-handling emails, calls and chat, multitasking between different systems-this is a productive department with production goals and call handle time efficiencies.
• Order entry accuracy a must.
• Excellent written and verbal communication.
• Preferred–Prior work in a technical customer service or production company/field handling troubleshooting for customers on products, the ability to ready technical product
• set up diagrams.

Role and responsibilities:

• Act as a primary customer contact for service using different mediums.
• Service-related functions are generally defined as all customer functions that may be required before and after a product has been delivered to the buyer.
• Responsible for satisfying customer requirements from initial inquiry to customer’s overall delight.
• Be the voice of the customer and provide customer insights on a regular basis.
• You are empowered to make decisions to delight our customers that will have an impact to the business.
• With that empowerment it is expected to be a good steward of our company resources by providing accurate and ethical data entry information into the SAP, Salesforce, and CRM systems.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.