Life Benefits Examiner

Life Benefits Examiner

Duration: 12 months
Location: 100% remote

Job Summary: (briefly describe what the position was created to accomplish)

Secure and analyze claim documentation; make benefit decisions and payments on life insurance claims in accordance with policy provisions and department guidelines. Provide responsive customer service to beneficiaries, policyholders and internal stakeholders.

Principal Duties & Responsibilities: (List essential functions of the job and approx. percentage of time spent on each activity; describe what must be accomplished, not how it must be done)

• Investigate, secure and analyze information pertaining to insured’s eligibility for life benefits; identify file/fact/contract discrepancies and outstanding issues and secure additional documentation as needed while investigating within prescribed timeframes.
• Independently make and communicate claim decisions and issue correct benefits for new and pending claims.
• Review entitlement to payment and develop and execute a claims management strategy for each payee while adhering to state and federal payment guidelines.
• Proactively communicate and respond to claim inquiries from insureds, beneficiaries, policyholders and internal stakeholders; resolve issues through effective oral and written communication by involving appropriate people within, or outside the department or company; effectively and professionally represent the company in all interactions.
• Act as a primary client contact within Life Benefits and liaison with internal stakeholders on the implementation, servicing and renewal of life clients.
• Participate in special projects as assigned.

Individuals must be organized with the ability to identify and shift priorities to support the team and department in a dynamic environment. Team members must be open to on the fly coaching. Successful contributors must be focused on the needs of our internal and external customers and driven to meet or exceed their expectations on a daily basis.

Job Specifications: (Include education, experience, special skills and licenses or certifications required)

1. Education: High school diploma or GED; Preferred: Bachelor’s degree.
2. Experience: Two (2) years of relevant work experience, preferred in the financial services sector.
3. Knowledge & Skills:

• Analytical skills with attention to detail, decision making, reading comprehension, critical thinking, and basic math
• Computer skills including typing, MS Office, and general computer skills
• Personal skills of time management, empathy, adaptability, the ability to learn and apply new information, open to receiving ongoing feedback and coaching, an eagerness for the role and to learn new things, and motivation of self and others

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.